The Customer Service and Sales Certification measures a candidate‚Äôs ability to learn about products or services, assess and meet customer needs, educate customers, and provide ongoing support. The certification is appropriate for anyone interested in obtaining a job or pursuing a career in retail and other industries that value customer service and sales skills.  

The nationally - recognized, professional certifications signify that the person who earns them has demonstrated knowledge and skills noted as important to successful employment in best - practice, high-performance companies in the sales and service industries. A student or worker who earns a certification will have a national, transferable certification of skills and knowledge in Customer Service, Sales, and/or Retail Management.

The certifications are voluntary. NRF Foundation awards the Certifications in Customer Service and Sales, and Retail Management solely
to indicate that the individual who earns it has demonstrated knowledge and skills noted as important to successful employment in the sales and
service industries.

Organizations or individuals who choose to incorporate the assessment or certification as a condition of employment or advancement do so at their own initiative. NRF Foundation advises that such organizations or individuals must determine for themselves that their criteria and methods of determining qualifications for employment meet their needs and comply with all laws and regulations applicable to them.